Privacy Policy

Lexus of Central West is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lexus of Central West manages personal information. It is structured as follows:

1. Personal information Lexus of Central West collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Lexus of Central West and complaints
10. Changes to Privacy Policy

1. Personal information Lexus of Central West collects

The main types of personal information Lexus of Central West collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Lexus of Central West such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Lexus of Central West's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Lexus of Central West's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Lexus of Central West's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Lexus of Central West.

Lexus of Central West collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Lexus of Central West keeps of telephone calls, or emails received, or messages sent to Lexus of Central West or posted on Lexus of Central West's pages on social media);
• Lexus of Central West's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Lexus of Central West collects personal information in connection with running its business directly from the individual concerned. On occasion Lexus of Central West may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lexus of Central West stores personal information in electronic and paper form.

Lexus of Central West uses and discloses personal information as follows:

• to source vehicles and sell them to Lexus of Central West's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Lexus of Central West's customers and prospective customers;
• to obtain products, services or information from Lexus of Central West's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lexus of Central West knows about them);
• to operate and manage Lexus of Central West's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lexus of Central West. For example, Lexus of Central West may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lexus of Central West also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lexus of Central West uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lexus of Central West uses in the operation of the computer program is browsing history on Lexus of Central West's websites, name, contact information, and other information you may input into Lexus of Central West's websites. The level of human oversight Lexus of Central West provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lexus of Central West's staff.

4. Cookies

Lexus of Central West uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lexus of Central West's web server. Lexus of Central West may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lexus of Central West's platforms and those social media platforms. Lexus of Central West's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lexus of Central West's website.

5. Links to other websites

Lexus of Central West's website may contain links to third party websites. Lexus of Central West does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lexus of Central West and do not wish to receive these communications from Lexus of Central West in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lexus of Central West.

7. Overseas transfers

Lexus of Central West's website/s are hosted in Australia. On occasion, a third party service provider Lexus of Central West engages or that Lexus of Central West is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lexus of Central West holds about them by contacting Lexus of Central West during business hours on (02) 6881 8346 or via the contact page.

Lexus of Central West may require an individual making a request to verify their identity before processing their request.

Lexus of Central West will aim to respond to all requests promptly and within 30 days.

Lexus of Central West may refuse a request where permitted or required by law. Lexus of Central West will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lexus of Central West and complaints

If you have any queries, concerns or complaints about how Lexus of Central West handles your personal information please contact Lexus of Central West during business hours on (02) 6881 8346 or via the contact page. Lexus of Central West may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lexus of Central West can understand the nature of your concern. In most cases, Lexus of Central West will ask that you put your request in writing.

Lexus of Central West takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lexus of Central West's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 6881 8346
• Mailing Address: 16 Bourke St, Dubbo, NSW, 2830

10. Changes to Privacy Policy

Lexus of Central West may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.